Dream Cosmos - Legal

1) Terms of Service

Welcome to Dream Cosmos (“we”, “us”, “our”). By creating an account or using our services, you agree to these Terms of Service (“Terms”). If you do not agree, please do not use the platform.

1. About Dream Cosmos

Dream Cosmos (ABN 38685466189) provides a cloud-based AI chat and knowledge system for Australian businesses. The service allows you (“you”, “your”) to upload data, create AI agents, and embed them on your own websites.

2. Accounts and Access

• You must be at least 18 years old to register.
• You are responsible for safeguarding your login and for all activity under your account.

3. Subscription Plans & Payments

• We offer a free trial and paid monthly subscriptions.
• Payments are processed securely via PayPal only.
• You can cancel at any time from your dashboard; this stops future charges by cancelling the PayPal billing agreement.
• All prices are in AUD and do not include GST (sole trader; GST not charged).
• We may update pricing or features with reasonable notice; continued use indicates acceptance.

4. Uploaded Content & AI Training

• You may upload CSV files or other materials to train your AI agent.
• You retain ownership of your uploaded content.
• You can delete uploaded content at any time; we will remove it from storage and your agent’s knowledge base.
• We do not sell or share your uploaded content with third parties.
• Important: Your uploaded content becomes a knowledge source that your AI agent uses to answer questions on your website’s chat. We do not publish or display your raw files or list their contents; responses are generated, not verbatim reproductions.

5. AI‑Generated Responses

Our AI agents generate responses automatically based on your uploaded data and general model behaviour. While we aim for accuracy, all AI systems can produce incomplete or incorrect information. By using Dream Cosmos, you acknowledge that:

• AI responses are automatically generated and not manually authored or reviewed by us;
• You are responsible for the accuracy and appropriateness of information presented to your customers via your AI agent;
• Dream Cosmos is not liable for losses arising from reliance on AI‑generated content.

6. Fair & Acceptable Use

• Do not upload unlawful, harmful, infringing, or offensive content.
• Do not attempt to disrupt, misuse, or reverse‑engineer the platform.

7. Suspension & Termination

We may suspend or terminate access if you breach these Terms or misuse the service. You can also close your account at any time.

8. Liability & Australian Consumer Law

To the maximum extent permitted by law, we exclude liability for indirect, incidental, or consequential loss. Nothing in these Terms limits your rights under the Australian Consumer Law (ACL).

9. Governing Law

These Terms are governed by the laws of Australia. Disputes are subject to Australian courts.

10. Contact

Questions? Email contact@dream-cosmos.com.

2) Privacy Policy

We respect your privacy and comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

• Account details (name, email, password).
• Files/data you upload to train your AI agent.
• Usage data (e.g., message counts, basic analytics).
• We do not collect your card details, payments are handled by PayPal.

2. How We Use Information

• To provide and maintain your AI agent and dashboard analytics.
• To improve reliability, security, and support.
• We do not sell your data or share it with unrelated third parties.

3. Storage, Security & Deletion

• Your data is stored securely in reputable cloud infrastructure (Australia or trusted international regions).
• You can delete uploaded content at any time; deletion removes it from storage and from your agent’s knowledge base.

4. AI Responses & Content Exposure

• Your uploaded content informs answers your AI agent gives to visitors on your site.
• We do not publish or list your raw files; responses are generated, not direct replicas of your content.

5. Cookies & Analytics

• We may use cookies for login and usage metrics. You can disable cookies in your browser, though some features may not work.

6. Access & Correction

• Access, export, or delete your information via your dashboard or by emailing contact@dream-cosmos.com.

7. Complaints

If you have privacy concerns, contact us first. If unresolved, you may contact the Office of the Australian Information Commissioner (OAIC) for assistance.

3) Refund & Cancellation Policy

• Cancel your subscription anytime from your Dream Cosmos dashboard; this cancels the PayPal billing agreement and stops future charges.
• We do not offer refunds for partial or unused periods of monthly subscriptions.
• A free trial is available for testing before subscribing.
• For billing issues or errors, email contact@dream-cosmos.com and we’ll investigate promptly.

4) Disclaimer

The Dream Cosmos service provides AI-generated responses. Such outputs may be inaccurate or incomplete, this is a general limitation of all AI systems. By using our service, you agree that you will review and validate information before relying on it and that you remain responsible for the content you provide to your end users.

To the extent permitted by law, Dream Cosmos is not responsible for any loss, damage, or liability arising from AI-generated content or user-provided data. Nothing here limits your rights under the Australian Consumer Law.

This page is for general information and does not constitute legal advice.

Contact

Email us at contact@dream-cosmos.com.

Governing law: Australia.